Shipping & Returns
Shipping Policy
At this time, my shipping is free, and I try to ship by the next day of order. Most of my items will be shipped USPS first class packages, and should reach you within 3-5 business days after I have shipped. I will post a tracking number through The Bard Owl’s business mailbox to you.
If you have concerns about your shipped item, please contact:
I will try to respond within 24 hours to address your concerns.
Return & Exchange Policy
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: downloaded prints or sheet music.
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